Meet our global customer service team and find out how they can help you.
Customer service teamWe do not sell consumer laundry products or soaps. The Dial Corporation acquired U.S. Borax’s consumer products division in 1988. Subsequently, Henkel acquired Dial in 2003.
For questions about their products, please contact: 20 Mule Team Laundry Detergent Booster (+1 800 457 8739). To buy consumer products in bulk, visit the Dial Professional website .
Because we produce and sell bulk borates; we are not able to offer coupons for consumer products sold in stores.
Our site address is:
14486 Borax Road
Boron, CA 93516 USA
Customers may pick-up their products from 8 am to 2 pm Pacific (PT). Please review your order acknowledgment for date and time. Hours are subject to change.
Note: This is a first come, first served facility. Plan to arrive early as there is no entry after 2 pm.
We DO NOT offer consumer product samples. Samples are for industrial or agriculture purposes only and may be requested via these forms:
Americas customer service
USBCSC-domestic@riotinto.com
+1 800 872 6729
Hours of operation: 8:30 am - 5:00 pm Central
Closed U.S. holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving holiday (Thursday and Friday), Christmas holiday (Christmas Eve and Christmas)
Asia-Pacific customer service
APAC hotline: +65 66799316
Toll free line (North China): 10800 650 0580
Toll free line (South China): 10800 265 2553
Toll free line (Taiwan): 008 0665 1980
Email: CSC_RTMAsia@riotinto.com
Europe, India, Middle East, Africa customer service
Hours of operation: 8:00 am - 4:00 pm CET
Closed German holidays: New Year's Day, Good Friday, Easter Monday, Labor Day, Ascension Day, Whit Monday, German Unity Day, Christmas holiday (Christmas and Second Day of Christmas)